Terms and Conditions
CAR CLEANZER – Terms & Conditions
1. Service Timing
Car cleaning will be done between 5:30 AM and 10:30 AM.
Exact timing cannot be guaranteed due to weather, traffic, or operational reasons.
2. Vehicle Accessibility
Customer must ensure the vehicle is parked in an accessible location.
If the vehicle is locked inside the basement, covered, or inaccessible, the service for that day will be considered skipped.
3. Missed Cleaning
If Car Cleanzer fails to provide service due to its own reasons, that day's charge will not be counted.
If cleaning is missed because the vehicle was unavailable or inaccessible, the service will be considered completed.
4. Water Availability
Customer must provide water access if required.
If water is unavailable and dry cleaning cannot be performed, service may be postponed.
(If you use waterless products, mention that instead.)
5. Monthly Deep Cleaning
Interior and exterior deep cleaning is provided once every month.
Timing will be scheduled mutually.
6. Tyre Polish & Glass Cleaning
Included as per the selected package.
Heavy mud, cement, paint, or industrial stains are not covered.
7. Rainy Days
During heavy rain, service may be delayed or rescheduled.
Light rain will not affect the service.
8. Customer Responsibility
Customers should:
Remove cash and valuables from the vehicle.
Inform us about any existing scratches or damages.
Car Cleanzer shall not be responsible for valuables left inside the vehicle.
9. Payment Policy
Payment is to be made in advance at the beginning of every billing cycle.
Services may be paused if payment remains pending beyond the due date.
10. Cancellation
Customer may cancel the subscription anytime.
Refunds for unused days will be adjusted only if applicable under company policy.
(You can decide whether you want to offer refunds.)
11. Holidays
Staff may be unavailable on major national festivals or emergencies.
Any missed service due to company holidays will be compensated or adjusted.
12. Safety
Staff will never drive the customer's vehicle.
Cleaning will only be performed on parked vehicles.
Additional Clauses (Highly Recommended)
✔ Existing Damages
Car Cleanzer is not responsible for pre-existing scratches, dents, paint defects, or loose accessories.
✔ Photo Proof Consent
Customer agrees that photographs of the vehicle may be taken after cleaning solely for service verification. Registration numbers or personal information will not be shared publicly without permission.
✔ Society Permission
Customer is responsible for obtaining any necessary permissions from the housing society/RWA if required.
✔ Suspension of Service
Service may be temporarily suspended due to:
Extreme weather
Government restrictions
Natural disasters
Society restrictions
✔ Chemical Usage
Only professional car-care products are used. However, Car Cleanzer shall not be liable for issues arising from previously damaged paint, aftermarket coatings, or poor-quality repaint work.
1. Service Timing
Car cleaning will be done between 5:30 AM and 10:30 AM.
Exact timing cannot be guaranteed due to weather, traffic, or operational reasons.
2. Vehicle Accessibility
Customer must ensure the vehicle is parked in an accessible location.
If the vehicle is locked inside the basement, covered, or inaccessible, the service for that day will be considered skipped.
3. Missed Cleaning
If Car Cleanzer fails to provide service due to its own reasons, that day's charge will not be counted.
If cleaning is missed because the vehicle was unavailable or inaccessible, the service will be considered completed.
4. Water Availability
Customer must provide water access if required.
If water is unavailable and dry cleaning cannot be performed, service may be postponed.
(If you use waterless products, mention that instead.)
5. Monthly Deep Cleaning
Interior and exterior deep cleaning is provided once every month.
Timing will be scheduled mutually.
6. Tyre Polish & Glass Cleaning
Included as per the selected package.
Heavy mud, cement, paint, or industrial stains are not covered.
7. Rainy Days
During heavy rain, service may be delayed or rescheduled.
Light rain will not affect the service.
8. Customer Responsibility
Customers should:
Remove cash and valuables from the vehicle.
Inform us about any existing scratches or damages.
Car Cleanzer shall not be responsible for valuables left inside the vehicle.
9. Payment Policy
Payment is to be made in advance at the beginning of every billing cycle.
Services may be paused if payment remains pending beyond the due date.
10. Cancellation
Customer may cancel the subscription anytime.
Refunds for unused days will be adjusted only if applicable under company policy.
(You can decide whether you want to offer refunds.)
11. Holidays
Staff may be unavailable on major national festivals or emergencies.
Any missed service due to company holidays will be compensated or adjusted.
12. Safety
Staff will never drive the customer's vehicle.
Cleaning will only be performed on parked vehicles.
Additional Clauses (Highly Recommended)
✔ Existing Damages
Car Cleanzer is not responsible for pre-existing scratches, dents, paint defects, or loose accessories.
✔ Photo Proof Consent
Customer agrees that photographs of the vehicle may be taken after cleaning solely for service verification. Registration numbers or personal information will not be shared publicly without permission.
✔ Society Permission
Customer is responsible for obtaining any necessary permissions from the housing society/RWA if required.
✔ Suspension of Service
Service may be temporarily suspended due to:
Extreme weather
Government restrictions
Natural disasters
Society restrictions
✔ Chemical Usage
Only professional car-care products are used. However, Car Cleanzer shall not be liable for issues arising from previously damaged paint, aftermarket coatings, or poor-quality repaint work.