Privacy Policy
# Privacy Policy — Carcleanzer
**Last Updated:** July 2, 2026
Carcleanzer ("we," "our," "us") operates a professional daily car cleaning service in Greater Noida. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.carcleanzer.com), use our app, or contact us via WhatsApp/phone to book a service.
## 1. Information We Collect
We may collect the following information when you interact with us:
- **Personal Details:** Name, phone number, email address, residential/parking address
- **Booking Information:** Service plan selected (Monthly/Half-Yearly/Yearly), vehicle details (make, model, registration number), preferred cleaning schedule
- **Payment Information:** Billing details for plan subscriptions (processed via secure third-party payment gateways; we do not store your card/UPI credentials)
- **Communication Records:** Messages exchanged via WhatsApp, phone calls, or app chat for support and service updates
- **Photo Proof Data:** Photographs of your vehicle taken before/after cleaning, shared with you as service confirmation
- **Technical Data:** IP address, browser type, device information, and app usage data collected automatically when you visit our website or use our app
## 2. How We Use Your Information
We use the information collected to:
- Schedule and deliver daily/monthly car cleaning services
- Send booking confirmations, daily service updates, and photo proof via app/WhatsApp
- Process payments and manage your subscription plan
- Provide customer support and respond to queries or complaints
- Verify staff assignment and ensure quality/accountability of service
- Improve our services, website, and app based on usage patterns
- Send promotional offers or festive discounts (only with your consent; you may opt out anytime)
## 3. Photo Proof & Image Usage
As part of our service, our trained staff take photographs of your vehicle after each cleaning as proof of service completion. These images are:
- Shared only with you through the app/WhatsApp
- Stored securely and used solely for service verification purposes
- Not shared publicly or with third parties without your explicit consent (for example, before using any photo in marketing/testimonials, we will seek your permission)
## 4. Sharing of Information
We do not sell or rent your personal information. We may share limited information with:
- **Our verified cleaning staff**, to enable them to locate your vehicle and complete the scheduled service
- **Payment processors**, to complete transactions securely
- **Service/app providers**, who help us operate our booking, notification, and support systems
- **Legal authorities**, if required by law or to protect our rights and safety
## 5. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. Our staff undergo verification, and access to customer data is limited to personnel who need it to perform their duties.
## 6. Data Retention
We retain your personal information for as long as your account/subscription is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal/contractual requirements)
- Opt out of promotional communications at any time
- Withdraw consent for photo usage in marketing
To exercise these rights, contact us using the details below.
## 8. Cookies (Website)
Our website may use cookies to improve your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser.
## 9. Third-Party Links
Our website/app may contain links to third-party sites (e.g., payment gateways). We are not responsible for the privacy practices of these external sites.
## 10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
## 12. Third-Party Service Providers & Data Processors
We may engage third-party vendors (e.g., app hosting providers, cloud storage, payment gateways, SMS/WhatsApp API providers) to process data on our behalf. These providers are bound by confidentiality obligations, but Carcleanzer is not liable for data breaches or misuse arising from the independent actions of such third parties outside our reasonable control.
## 13. Limitation of Liability
While we implement reasonable security measures, no method of electronic transmission or storage is 100% secure. Carcleanzer does not guarantee absolute security of your data and shall not be held liable for any unauthorized access, data loss, or breach that occurs despite our reasonable security practices, except where caused by our gross negligence or willful misconduct.
## 14. User Responsibility
You are responsible for providing accurate information at the time of booking (address, vehicle details, contact number). Carcleanzer shall not be responsible for service delays, missed cleanings, or communication failures resulting from incorrect or outdated information provided by you.
## 15. Indemnity
You agree to indemnify and hold Carcleanzer, its staff, and affiliates harmless from any claims, damages, or liabilities arising out of your misuse of the website/app, violation of this Privacy Policy, or violation of any third-party rights.
## 16. Consent
By using our website, app, or services, or by providing your information to us via WhatsApp/call/booking, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our services.
## 17. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar (Noida/Greater Noida), Uttar Pradesh.
## 18. Grievance Officer
In accordance with applicable Indian data protection laws, for any grievances or concerns regarding your personal data, you may contact our designated Grievance Officer:
- **Name:** [To be filled by Carcleanzer]
- **WhatsApp:** 8929567551
- **Call:** 01169320299
- **Email:** support@carcleanzer.com
We aim to acknowledge and resolve grievances within a reasonable timeframe as per applicable law.
## 19. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
- **WhatsApp:** 8929567551
- **Call:** 01169320299
- **Website:** www.carcleanzer.com
- **Email:** support@carcleanzer.com
---
*Carcleanzer — Your Car. Our Care. Every Day.*
---
**Disclaimer:** This document is a general-purpose privacy policy template and does not constitute legal advice. Laws around data protection in India (including the Digital Personal Data Protection Act) are evolving. We recommend having this reviewed by a qualified lawyer before publishing it on your website to ensure full legal compliance and protection for your business.
**Last Updated:** July 2, 2026
Carcleanzer ("we," "our," "us") operates a professional daily car cleaning service in Greater Noida. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.carcleanzer.com), use our app, or contact us via WhatsApp/phone to book a service.
## 1. Information We Collect
We may collect the following information when you interact with us:
- **Personal Details:** Name, phone number, email address, residential/parking address
- **Booking Information:** Service plan selected (Monthly/Half-Yearly/Yearly), vehicle details (make, model, registration number), preferred cleaning schedule
- **Payment Information:** Billing details for plan subscriptions (processed via secure third-party payment gateways; we do not store your card/UPI credentials)
- **Communication Records:** Messages exchanged via WhatsApp, phone calls, or app chat for support and service updates
- **Photo Proof Data:** Photographs of your vehicle taken before/after cleaning, shared with you as service confirmation
- **Technical Data:** IP address, browser type, device information, and app usage data collected automatically when you visit our website or use our app
## 2. How We Use Your Information
We use the information collected to:
- Schedule and deliver daily/monthly car cleaning services
- Send booking confirmations, daily service updates, and photo proof via app/WhatsApp
- Process payments and manage your subscription plan
- Provide customer support and respond to queries or complaints
- Verify staff assignment and ensure quality/accountability of service
- Improve our services, website, and app based on usage patterns
- Send promotional offers or festive discounts (only with your consent; you may opt out anytime)
## 3. Photo Proof & Image Usage
As part of our service, our trained staff take photographs of your vehicle after each cleaning as proof of service completion. These images are:
- Shared only with you through the app/WhatsApp
- Stored securely and used solely for service verification purposes
- Not shared publicly or with third parties without your explicit consent (for example, before using any photo in marketing/testimonials, we will seek your permission)
## 4. Sharing of Information
We do not sell or rent your personal information. We may share limited information with:
- **Our verified cleaning staff**, to enable them to locate your vehicle and complete the scheduled service
- **Payment processors**, to complete transactions securely
- **Service/app providers**, who help us operate our booking, notification, and support systems
- **Legal authorities**, if required by law or to protect our rights and safety
## 5. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. Our staff undergo verification, and access to customer data is limited to personnel who need it to perform their duties.
## 6. Data Retention
We retain your personal information for as long as your account/subscription is active, or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
## 7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal/contractual requirements)
- Opt out of promotional communications at any time
- Withdraw consent for photo usage in marketing
To exercise these rights, contact us using the details below.
## 8. Cookies (Website)
Our website may use cookies to improve your browsing experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser.
## 9. Third-Party Links
Our website/app may contain links to third-party sites (e.g., payment gateways). We are not responsible for the privacy practices of these external sites.
## 10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from minors.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
## 12. Third-Party Service Providers & Data Processors
We may engage third-party vendors (e.g., app hosting providers, cloud storage, payment gateways, SMS/WhatsApp API providers) to process data on our behalf. These providers are bound by confidentiality obligations, but Carcleanzer is not liable for data breaches or misuse arising from the independent actions of such third parties outside our reasonable control.
## 13. Limitation of Liability
While we implement reasonable security measures, no method of electronic transmission or storage is 100% secure. Carcleanzer does not guarantee absolute security of your data and shall not be held liable for any unauthorized access, data loss, or breach that occurs despite our reasonable security practices, except where caused by our gross negligence or willful misconduct.
## 14. User Responsibility
You are responsible for providing accurate information at the time of booking (address, vehicle details, contact number). Carcleanzer shall not be responsible for service delays, missed cleanings, or communication failures resulting from incorrect or outdated information provided by you.
## 15. Indemnity
You agree to indemnify and hold Carcleanzer, its staff, and affiliates harmless from any claims, damages, or liabilities arising out of your misuse of the website/app, violation of this Privacy Policy, or violation of any third-party rights.
## 16. Consent
By using our website, app, or services, or by providing your information to us via WhatsApp/call/booking, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our services.
## 17. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar (Noida/Greater Noida), Uttar Pradesh.
## 18. Grievance Officer
In accordance with applicable Indian data protection laws, for any grievances or concerns regarding your personal data, you may contact our designated Grievance Officer:
- **Name:** [To be filled by Carcleanzer]
- **WhatsApp:** 8929567551
- **Call:** 01169320299
- **Email:** support@carcleanzer.com
We aim to acknowledge and resolve grievances within a reasonable timeframe as per applicable law.
## 19. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
- **WhatsApp:** 8929567551
- **Call:** 01169320299
- **Website:** www.carcleanzer.com
- **Email:** support@carcleanzer.com
---
*Carcleanzer — Your Car. Our Care. Every Day.*
---
**Disclaimer:** This document is a general-purpose privacy policy template and does not constitute legal advice. Laws around data protection in India (including the Digital Personal Data Protection Act) are evolving. We recommend having this reviewed by a qualified lawyer before publishing it on your website to ensure full legal compliance and protection for your business.